Shipping & Delivery

⏳ Production Time
We require a lead time of 3 to 5 working days to produce your order before it’s shipped.

📦 How We Ship
Depending on size, quantity, and destination, your order may be dispatched via Royal Mail, Evri, DPD, USPS, or DHL.

🇬🇧 UK Delivery
We ship all UK orders with tracking and proof of delivery via Royal Mail, Evri, or DPD.
Typical arrival times after dispatch:

  • Royal Mail / Evri 24: 1 to 3 days

  • Royal Mail / Evri 48: 2 to 5 days

  • Courier (DPD): Next working day, or up to 2–4 days in Scottish Highlands

🇪🇺 Europe Delivery

  • Standard tracked: 6 to 21 days

  • DPD courier (for heavier parcels): 2 to 8 days

🇺🇸 United States

  • USPS tracked: 3 to 5 days

  • DPD courier: 5 to 7 days (for parcels over 700g)

🇨🇦 Canada

  • Tracked (via Royal Mail): 6 to 21 days

  • DPD courier (for heavier parcels): 5 to 7 days

🌍 Rest of World

  • Royal Mail Tracked: 6 to 21 days

  • DPD courier (for heavier parcels): 5 to 7 days

⚖️ Weight & Parcel Size Rules

  • Parcels over 700g must be shipped via courier service.

  • Courier shipping costs typically cover one box up to 6 kg; additional boxes are charged in increments of 6 kg.

🔎 Tracking & Notifications
You’ll receive a dispatch email containing your tracking number. Please allow up to 48 hours for tracking data to appear for USPS shipments.

🚚 Missing or Delayed Parcels
If your parcel hasn’t arrived:

  • In the UK: you can request a replacement or refund only after 10 working days from dispatch.

  • In the EU / Rest of World: allow 28 days before making a claim.

All missing parcels must be reported within 60 calendar days of shipment. No refunds or replacements are offered after that.

⚠️ Conditions & Limitations

  • Delivery times quoted are estimates based on courier performance; they are not guarantees.

  • If an address is incorrect or incomplete, the order is not eligible for a refund or replacement.

  • Some deliveries require a signature. If you see visible damage, please refuse the parcel.