FAQs
General Questions
Q: What is MIND x MOOD?
A: We’re a mental health-inspired, eco-conscious clothing brand that combines mindful messaging with sustainable fashion. Our designs promote positivity, self-care, and environmental responsibility.
Q: Where are your products made?
A: Our apparel is produced in the UK through our print-on-demand partner, Inkthreadable, using ethically sourced, eco-friendly materials.
Product & Materials
Q: What materials do you use?
A: We prioritize organic cotton, recycled polyester, and other sustainable fabrics, all printed with non-toxic, water-based or OEKO-TEX® certified inks.
Q: Are your products really eco-friendly?
A: Yes! From fabric to ink, we ensure minimal environmental impact. Our print-on-demand model also reduces waste by only producing what’s ordered.
Q: Do you offer plus/unisex sizes?
A: Yes! We strive for inclusivity—check individual product listings for sizing details.
Shipping & Orders
Q: Where do you ship?
A: We currently ship UK-wide, with some EU and international options. Shipping costs and times vary by location.
Q: How long does delivery take?
A: Production takes 2-5 business days, followed by shipping (UK: 1-3 days, EU: 3-7 days, International: 5-14 days).
Q: What’s your return policy?
A: Due to our print-on-demand model, we only accept returns for faulty items. Contact us within 14 days of delivery for assistance.
Mental Health Mission
Q: How does MIND x MOOD support mental health?
A: A portion of profits goes to mental health charities, and our designs spark conversations about self-care, resilience, and breaking stigmas.
Q: Can I share my story with you?
A: Absolutely! Tag us #MINDxMOOD or DM us—we love hearing how our community embraces mindfulness.
Sustainability & Ethics
Q: How is your packaging eco-friendly?
A: We use recycled/recyclable mailers and minimize plastic in all packaging.
Q: Are your workers treated fairly?
A: Yes! Our partner, Inkthreadable, adheres to ethical labor practices and UK manufacturing standards.
Still have questions? Email us at mindxmoodcontact@gmail.com or DM on socials—we’re happy to help! 💚